3rd Line IT Support Engineer

Descripción del puesto

3 Line IT Support Engineer - Dudley (2 days WFH) - MSP - up to 42K (DOE) Due to continued growth, a leading Microsoft Gold Partner based in Dudley is looking for a 3 Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. You'll be joining an expanding, proactive, and strongly motivated team, as well as an opportunity to excel your career transformation. Key Skills required: Windows Server 2022/2019/2016, OS 11/10 Office 365 & SharePoint administration Microsoft Exchange Virtualisation Technologies (VMware ESXi, Hyper-V) Remote Desktop technologies (RDS, Citrix, Azure Virtual Desktop) Remote Monitoring & Management (RMM) technology e.g. Datto, N-Able Experience with Security technologies i.e. DLP Backup Technologies Ideally previous MSP experience / customer facing role Familarity the ConnectWise, HaloPSA or equivalent ITSM tools will be highly advantageous. The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow Service Desk members and line management is essential, fostering a culture of shared experiences and skills when relevant. As the 3 Line IT Support Engineer, you will have: Strong communication skills, both face to face and over the telephone Proficient in delivery accurate and clear reports to end users and management tiers Background in client admin and support Knowledgeable in network and server admininistration and support Ability to provide a secure, high-performance, reliable service to sophisticated and demanding end users Willing to assist the Service Desk Management team as needed Actively contribute by sharing skills and experience with the team. Company benefits include: Starting salary 38K- 42K DOE 25 days annual leave + bank holiday Hybrid Working (2 days WFH) Company pension sch