Account Manager 🇫🇷

Descripción del puesto

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue , we’re on a mission to change that. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa . With 200+ employees across Paris, Madrid, Berlin and London , our proprietary WMS (Warehouse Management System) Atlas , and a network of 10 warehouses across Europe , we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener . Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way. About The Role 🚀 As an Account Manager, you will be responsible for retaining and growing Bigblue’s key accounts — some of the most promising European D2C brands — and play a central role in their success. Location: Paris 9th, France (Hybrid) As an Account Manager, you will: Build strong, long-term partnerships Build and maintain strong relationships with strategic merchant accounts Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact Define improvement plans with merchants based on data analysis Identify new partnership opportunities and define improvement plans with merchants Deliver customer excellence Support stakeholders in their day-to-day use of Bigblue’s services Monitor customer feedback and performance trends, and translate them into actionable improvements Contribute to product and operational improvements based on merchant insights and market trends Optimize internal processes and tools to improve the overall