Confirmed Backend Engineer - Care

Descripción del puesto

About BlaBlaCar BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely. We are looking for a Confirmed Backend Engineer to join the Care team at BlaBlaCar. As part of the Corporate Services pillar, your mission will be to empower our Community Relations Team (CRT) with the tools they need to have a 360-degree view of the user journey across our platform.  The Care team's primary objective is to build "Phoenix," our new, comprehensive back-office system. This service aggregates data from all other teams and supply lines (train, carpool, and bus), while also providing critical action capabilities regarding our users, such as account blocking and content moderation.  Your role will be to contribute to the creation of this unified back-office and to ensure our customer relation agents can operate seamlessly.  You will work within a multi-stack team of 3 Backend & 1 Frontend Engineer. You will collaborate closely with the Community Relations Team (CRT) as well as with Product Managers from other teams to best define needs and ensure seamless integration across the company. Your Responsibilities Design, build, and evolve the services of the BlaBlaCar Backoffice Maintain some strategic user features like the claim management and reporting systems of the BlaBlaCar platform Take full ownership of substantial features, from technical design and implementation to deployment and monitoring Collaborate with the Product Manager and other engineers to refine requirements and translate business needs into robust technical solutions Uphold and improve the team's code quality standards, providing detailed feedback and mentorship through code reviews Document the solutions we build and ensure our APIs and services are well understood by consumer teams Your Qua