Consumer Experience Technology Administrator

Descripción del puesto

Description The Contact Center Technology Administrator helps keep our Consumer Experience team connected, supported, and working efficiently. This role is responsible for managing contact center applications, setting up and maintaining user access, coordinating technology set-up for new hires, troubleshooting day-to-day issues, and supporting improvements across our customer service platforms. The administrator ensures that our CRM, telephony, quality assurance, e-commerce, reporting, workforc…