*Current Saws Employees Only* Senior Escalation Specialist

Descripción del puesto

Grade 17 - Starting hourly rate: $23.40. Rate of pay depends on qualification. Job Description JOB SUMMARY The Senior Escalation Specialist is responsible for serving as a liaison to key commercial and industrial accounts and handling escalated, complex customer issues. Works independently and in teams to facilitate and resolve billing and service concerns. ESSENTIAL FUNCTIONS Coordinates and facilitates meetings with key account customers to provide information concerning SAWS programs and ser…