Customer Care France - Accounting

Descripción del puesto

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot ,   based on 55,000+ reviews. Our culture   puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75  (more about our culture here ). Our journey:  Founded in 2017 by   Alexandre and Steve , Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work ( here )  - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ ➡️ Mission Join us as a Customer Care Manager to help French solo entrepreneurs get the most out of Qonto's brand-new accounting offer. You'll own their day-to-day questions in Zendesk , working under the guidance of Janita , Lead Customer Service, on a scope you'll help shape from day one. ➡️ What you'll do Own the ticket queue: Answer French solo entrepreneurs' questions by email and chat, and hop on the phone when a topic calls for it. Bridge with our accountants: Take over client requests handed off by our accountants so they can focus on the accounting itself. Build the playbook from scratch: Create FAQs, macros, and better ways of working, since this scope is brand new. Feed insights back to Product: Flag recurrin