Customer Care Manager

Descripción del puesto

Role Overview: We are looking for a hands-on, customer-obsessed leader to take ownership of our Customer Care function and raise the bar on service, team performance and customer experience across the business. This is not a passive management role. It is about driving daily execution, supporting and stretching your team, and helping One Retail Group scale its customer experience through better processes, technology and automation. You will be responsible for ensuring we consistently deliver ou…