Customer Service Representative II

Descripción del puesto

Position Summary Customer Service Representatives field a high number of inbound and outbound calls, emails, live chats, tickets, and social media inquiries to resolve internal and external guest issues and concerns. Essential Functions Be available in designated phone queues to ensure proper coverage is always maintained to meet team KPI’s. Promptly respond to emails, live chats, ticket requests and social media inquiries in a way that is up to par with the Sit ‘n Sleep brand and experience. U…