Director, Customer Operations

Descripción del puesto

This is director-level operating role as the Director, Customer Operations at Pearson Virtual Schools (PVS) is a senior leader responsible for driving enrollment growth and revenue through a high-performing, customer-centered operation at scale. This role owns the lead-to-enrollment lifecycle, overseeing teams that convert prospective leads into completed applications and applications into enrolled students-at scale and with precision-while ensuring quality, equity, and service excellence remai…