Director of Client Experience, Commercial Risk - IAS Northeast

Descripción del puesto

The Director of Client Experience establishes the strategy and protocols for all aspects of client service and is responsible for execution of workflows, processes and best practices. PRIMARY RESPONSIBILITIES: In partnership with the Managing Director, establishes and leads the execution of client segmentation strategy to ensure that overall business goals, profitability and retention goals are met in a conducive and collaborative environment. Establishes and leads execution of strategies to en…