Director of Global Managed Services – EMEA & APAC

Descripción del puesto

Role:  Director of Global Services – EMEA & APAC Contract Type:  Full-time, Permanent Location:  London, UK(hybrid working is available) Salary : Excellent senior level salary (dependent on experience), plus bonus and company benefits Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision. We now have an exciting new opportunity for a proven leader within our Managed Services team, which supports Kinly’s largest customers to consistently design, deploy, support and manage estate-wide standardised audio-visual, unified communications and collaboration technology solutions. This role is focused on the management and development of our industry-leading Managed Onsite Services and Client Service Management divisions which support that enterprise technology landscape.   We are looking for an experienced leader who is proactive, team-orientated and a motivated leader with a history of high performance.    The successful candidate will be responsible for a global team of 10 direct reports including Client Service Managers and an ever-growing Managed Onsite (MOS) portfolio of 500 resources.  The successful candidate will collaborate cross-functionally with key stakeholders including project management, technical, support services and service delivery and you will lead a team who are key points of contact for all enterprise customers – managing client relationships, reporting, continual service improvement, communication, and financial oversight.      Key responsibilities: Provide leadership, management and development to the Global Client Service Management (CSM) teams Drive client retention and growth in the Manag