Head of Customer Operations

Descripción del puesto

Mission: To own the customer at Skip - every escalation, every sensitive decision, every broken process - and turn what we learn into systems that make Skip the easiest lender in the country to deal with. Skip is scaling fast. Volumes are multiples of last year, we have major distribution partnerships live, and every one of those loans is someone’s home. As we grow, the number of customer moments that really matter - the delayed settlement, the declined application, the hardship call, the case …