Head of Customer Support (D2C Brand)

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About the Role We are looking for an experienced and customer-obsessed Head of Customer Support to lead and scale the customer experience function for a fast-growing D2C brand. The role will own end-to-end customer support operations across order management, returns, refunds, replacements, logistics escalations, and customer retention while ensuring best-in-class customer satisfaction. The ideal candidate should have strong experience in D2C/E-commerce customer support, team leadership, and pro…