Head of Network Management

Descripción del puesto

Head of Network Management About the Team The Live Network team owns real-time execution of Deliveroo's delivery network across all European markets (UK&I, France, Italy, Belgium), with supporting scope in the Middle East. When a market needs more riders online, when a live issue threatens service, or when an incentive needs to go live, this team owns the on-the-ground response. As part of the Regional operations function, Live Network is the centre of excellence for network management execution, and the critical operating partner for the Network Performance Lead (S&O) and product teams building in the Network Efficiency and Incentives space. About the Role You will own the live execution and reliability of Deliveroo's delivery network: rider supply balance, real-time issue resolution, and incentive application across our markets. Your focus is the live operational horizon — keeping the network balanced hour by hour, resolving issues as they surface, and translating diagnostics from the Network Performance Lead (S&O) into on-the-ground action and market-level execution; and the in-week analytical diagnosis sit with that role. You will report into the Director of Regional Operations. You're excited about this opportunity because you will; Lead the Live Network function across all Deliveroo's European markets, acting as the go-to on rider incentives and network performance execution. Own real-time network balance — ensuring the right number of riders are online, in the right place, at the right time, every day. Track, diagnose, and resolve live network issues at speed, acting as the escalation point for complex or cross-market challenges. Build strong relationships with country-level regional ops teams, spreading best practice while adapting for local market differences. Develop scalable processes and playbooks so the team can operate consistently across geographies. Manage, mentor, and develop junior team members, with particular focus on those early in t