Helpline Services Worker

Descripción del puesto

1. Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation. 2. Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users. 3. Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation. 4. Comply with the expectations of the client processes a…