Hotel Manager

Descripción del puesto

Ready to Leave the 24/7 Hotel Environment Behind? Newcastle City Centre | 37,000- 40,000 Basic + 10% Bonus + Excellent Benefits You've mastered the art of delivering exceptional guest experiences. You've led busy teams, handled last-minute challenges, balanced operational demands, exceeded guest expectations and maintained impeccable standards-even when the hotel is at full occupancy. But perhaps you're ready for a role where you can still do what you love... without the constant late nights, split shifts and every-weekend working. This Could Be Your Next Move. We're looking for an experienced Hotel Manager, Operations Manager, Duty Manager, Front Office Manager, Guest Services Manager or Assistant Hotel Manager to lead a premium, customer-focused operation in Newcastle city centre. This is an opportunity to take your hospitality leadership experience into a vibrant residential environment where service, community and operational excellence are at the heart of everything. You'll still lead people. You'll still create exceptional customer experiences. You'll still run a large, fast-paced operation. You'll simply enjoy a better work-life balance while doing it. What You'll Be Doing As the senior leader on site, you'll take ownership of the day-to-day operation, leading from the front and setting the standard for service. You'll be a visible presence, supporting your team, engaging with residents, solving problems and ensuring every interaction reflects a five-star experience. Your responsibilities will include: Leading, coaching and developing a customer-focused team Delivering an outstanding resident experience with hotel-level service Driving operational excellence and maintaining exceptional building standards Managing day-to-day performance, compliance and Health & Safety Building a positive, engaging culture where people enjoy coming to work Creating a welcoming community through resident engagement and events Taking ownership of operational performance,