Incident Management Team Lead

Descripción del puesto

Incident and Command Centre Lead - Large financial services company - Salary circa 80,000 plus bonus, 10% pension and benefits - London based hybrid role (3 days per week in the office) A leading financial services company is looking for a Team Lead for its Incident Management and Command Centre function. This is a great opportunity where progression into senior management is available in the coming years.  The role will take ownership of the UK Command Centre, developing leadership capability while managing business-critical incidents and helping shape the future of IT Operations. Duties will include: Leading the UK Command Centre and supporting the development of a high-performing team. Managing Major Incidents from initiation through to service restoration. Chairing technical and management bridge calls during critical incidents. Coordinating multiple technology teams to restore business-critical services. Providing clear updates to technical teams, senior management and executive stakeholders. Driving continual service improvement through post-incident reviews and trend analysis. Supporting operational projects and helping improve Incident Management processes. Developing reporting, KPIs and operational performance metrics. To be considered suitable you will need the following skills/experience: - Technical background as either, Incident Manager, Major Incident Manager, Command Centre Team Lead, NOC Team Lead, IT Operations Lead, Senior Systems Administrator - Experience managing or coordinating Major Incidents within a large enterprise environment. - A good understanding of how a Command Centre or IT Operations Centre functions. - Confidence communicating with both technical teams and senior business stakeholders. - Strong stakeholder management and communication skills. - A passion for continuous improvement and developing operational excellence.