Inside Account Manager, Team Lead (Remote in AZ, UT, NM and CO))

Descripción del puesto

I. Job Summary The IAM Lead Representative position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of Inside Account Managers (IAM) to meet overall sales objectives and enhance the customer service experience. Act as a lead to other IAM's by assisting with the handling of escalated calls, provide one on one coaching, and facilitate training on the various WM Systems and Processes includ…