IT Specialist (PLCYPLN)

Descripción del puesto

You may qualify at the GS-13, if you fulfill the following qualifications: A. One year of specialized experience at or above the GS-12 grade level or equivalent under other pay systems in the Federal service, military, or private sector: Broad and in-depth knowledge of ITIL Management Practices including the use of ITSM ticketing systems (e.g. ServiceNow) to achieve those best practices Prior experience developing and executing communication plans targeting various customer bases Demonstrated experience using data analytics to inform continuous process improvement. Strong communication and int