IT Support Analyst

Descripción del puesto

You will provide Level 1/2 technical support across a busy, multi-site environment, supporting users across desktop, Microsoft, network, hardware, software and AV technologies. You will manage incoming Service Desk requests, troubleshoot technical issues both remotely and face-to-face, coordinate escalations and work closely with external vendors where required. Key Responsibilities: Provide Level 1/2 technical support across desktop, hardware, software, printing, network and AV environments Ma…