Lead Mac & PC Repair Technician (Board-Level)

Descripción del puesto

Minko’s Macs is a multi-branch Apple & PC specialist in London, recognised by the Prestige Awards as Best Computer Repair Company in London & South East England. We’re a tight, knowledgeable team obsessed with quality fixes, straight talk, and happy customers. Tasks This senior, hands-on position is for a self-starter who thrives on tough diagnostics, owns outcomes, and can run a store confidently and independently. What you’ll do Lead repairs end-to-end: diagnose, quote, repair, and QC complex Apple & PC issues (hardware + software). Raise the bar: design efficient repair procedures to improve turnaround time and first-time-fix rates. Coach the team: train and mentor junior techs; set standards and review workmanship. Own the shop floor: open/close, manage parts & inventory, keep the lab organised, deliver great customer experience. Champion customers: translate tech into plain English, set accurate expectations, and follow through. Show our work: capture before/after wins and create authentic content for our socials. Be flexible: cover other London branches when required. Requirements Requirements: Must-have experience 10+ years in computer repair with senior/lead responsibilities. Strong diagnostics across Apple & PC hardware/software. Board-level repair (micro-soldering/component-level) 2–3+ years. Proven leadership: setting pace/standards, coaching, delegating, following up. Excellent customer communication; calm under pressure. Fluent English (spoken & written). Able to travel between branches, located in Camden, Lewisham, Shoreditch and Wimbledon. Nice to have Degree (2:1+) in Computing or related, or equivalent experience. A-Levels/GCSEs in relevant subjects. Retail leadership, POS, stock systems; Apple ecosystem certifications; content creation. Benefits Benefits: What you’ll get Autonomy and real responsibility from day one. Mentorship from senior pros (15+ years) and a clear development path. Performance incentives linked to