Level 3 Technical Support Manager

Descripción del puesto

Must have skills : Autonomous task delivery, End User computing, SLA/KPI reporting Good to have skills: Vendor coordination/management Job Description : Responsible for end-to-end delivery of End User Services across multiple service towers, including Field Services, Deskside, M365, Endpoint Management, VDI, Mobility, Print, Asset Management and Technology Refresh. Key Responsibilities: Own day-to-day service delivery, SLA/KPI performance and client satisfaction. Manage onsite, remote and field…