Liberate Case Management System Administrator

Descripción del puesto

The Company Our client is a growing, professional services business with a strong reputation in its market and a busy, fast-moving working environment. The organisation has invested heavily in modernising its wider IT estate and is now turning its attention to its core case management platform. The business currently uses Liberate as a central system across a number of departments. While a future move to a new web-based case management system is likely, Liberate will remain business-critical for the foreseeable future. As a result, the organisation is looking to bring in dedicated expertise to improve, support and optimise the platform, while also helping shape the foundations for any future system migration. This will be a day date contact engagement for 6 - 12 months initially and could lead to something permanent if interested in that option.  This will be Outside IR35 and my client is flexible on day rate depending on experience. This is an opportunity to join a friendly, professional and collaborative business where technology plays a key role in improving how people work day to day. The Role This is a hands-on Liberate Case Management Administrator role, supporting the existing system then helping with selection, implementation and configuration of a new solution. The immediate focus will be to come into the business, work closely with department heads and key users, understand current workflows, identify where Liberate can be improved, and develop a clear scope of work and delivery timeline. From there, you will take ownership of delivering agreed improvements, configuring the system, streamlining processes and helping the business get more value from its existing case management platform. Key responsibilities will include: Reviewing existing Liberate workflows, screens, processes and configuration Working with department heads and users to understand pain points and priorities Developing a scope of work, delivery plan and timeline for improvements C