Loan Repayments Officer

Descripción del puesto

Job Title: Loan Repayments/Payments Officer (HEO) Location (can be based at any of the below offices) Birmingham, B3 1AQ Bristol, BS1 5AH York, YO1 7PX Reading, RG1 1AF Leeds, LS11 9AT Nottingham, NG2 4LA Newcastle, NE4 7YE Warrington, WA4 1HT Workington, CA14 2DD Working Hours: Monday to Friday, 9:00am to 5:00pm Working Pattern: Hybrid (60% office attendance required) Pay Rate: 18.00 per hour Start Date: ASAP - subject to compliance checks Assignment Length: 6-8 months Extension Potential: Yes Security Clearance: Basic DBS required Must be eligible for SC Clearance Key Responsibilities Manage and progress loan repayment and reclaim cases. Maintain accurate, auditable records and case information. Communicate with customers and stakeholders via email and telephone. Investigate and resolve repayment-related queries. Analyse, interrogate and evaluate financial and case management data. Update spreadsheets, case logs and tracking systems. Escalate risks, issues and complex cases appropriately. Ensure compliance with data protection requirements and departmental procedures. Support wider activities across the Defra Pension Team as required. Work collaboratively with colleagues, suppliers and customers to achieve team objectives. Essential Skills & Experience Excellent attention to detail with strong record-keeping abilities. Strong written and verbal communication skills. Ability to handle sensitive and confidential information professionally. Experience managing workloads and prioritising tasks in a fast-paced environment. Strong organisational skills and case management experience. Proficiency in Microsoft Office, particularly: Excel (essential) Outlook Word Strong analytical and numerical skills. Confident contacting individuals via email and telephone to obtain information and progress cases. Ability to exercise sound judgement and identify escalation points. Flexible and resilient approach to changing priorities. Desirable Skills & Experience Previo