Omnichannel Contact Center Director

Descripción del puesto

Position Summary Reporting to the Vice President of Operations, the Director, Omnichannel Contact Center will lead the strategy, implementation, and optimization of LAGOS' customer engagement ecosystem across phone, chat, email, SMS, social media, and self-service channels. As the owner of Zendesk, AI-enabled service technologies, and customer support operations, this role will drive operational excellence, customer experience, and scalable growth through automation, analytics, and process inno…