Overnight Service Desk Analyst

Descripción del puesto

Standard hours: M-F, 10:00 p.m.-7:00 a.m. (40 hours, overnight shift) 100% onsite for the first 4 weeks of employment for onboarding and training. Onboarding period will be during standard Chicago hours (M-F, 9-5) The Service Desk Senior Technician is responsible for providing high quality customer service interactions with the firm's end user population via the telephone and email. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their exten…