Patient Care Contact Center Representative

Descripción del puesto

Position Summary Answer calls in a courteous, professional, efficient, and prompt manner Pre-registering new patients into the Epic EMR system Schedule patient appointments using the Epic EMR system Verify patient insurance/benefits, as appropriate Respond to patient inquiries and complaints Direct patient phone calls to the appropriate destination when beyond scope Complete outbound calls to patients to schedule future appointments Return patient calls/messages and provide additional informati…