Patient Care Specialist

Descripción del puesto

This position will involve answering inbound calls for large hospital networks during our daytime shifts in a remote call center setting. Our company provides telephone answering, messaging, and alert services to physicians and medical facilities across the United States. If you are a self-motivated team player looking to build a career from the comfort of your own home, we might be the team you are looking for! You must live within the continental United States (+ Hawaii) to apply. We currently have full-time opportunities available. ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST) Shift Availability Requirements Full-Time (appr. 30+ hours per week) Mondays thru Fridays 8am-6pm, EST Mondays thru Fridays 10am-7pm, EST M/T/W/F/Sat 9am-6pm, EST Thursdays thru Mondays 9am-6pm, EST Candidates must have a pleasant speaking voice, professional mannerisms, good computer skills, reliable internet, a quiet dedicated space to work from and work well in a fast-paced environment. Medical terminology and experience, either hands-on or clerical, required to apply. Familiarity with EMR systems and practices preferred. Minimum typing of 30 wpm is required and will be tested. Candidates must also have the following: Internet - Ethernet connection (hardwire internet) preferred Ping < 15 Download > 50 mbps Upload > 10 mbps STATLINX will provide equipment. If you think you are a good fit for our team, we would love to hear from you. Please include your resume with your application. Thanks and good luck! Responsibilities Manage call volume of 80-120 inbound calls daily in a timely and professional manner Follow communication prompts Identify callers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Build sustainable relationships and engage customers by going the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Skills Previous experienc