People Operations Lead

Descripción del puesto

📍 London - Hybrid. 2 days per week in our London office, 3 days remote / work from home (40 hour week) 🚆 Monthly travel to one of our other offices (Sheffield/Lincoln) is essential. ✴ All travel and accommodation costs to non-base office locations are fully covered. We've spent the last three years transforming how our People Team operates. Now we're looking for someone to own the machine and work out what comes next! About the role We're looking for a People Operations Lead to own the operating layer of our People function, managing our People Operations Specialist and reporting directly to our People Director. This isn't a traditional HR Operations role, and we're not looking for someone to simply keep existing processes running. We want someone who's curious about how and why things work - someone who spots friction, interrogates the data, challenges the way we've always done things and builds something better. You'll own our People operations, systems and data across the end-to-end colleague lifecycle - from onboarding, offboarding and Right to Work through to colleague requests, payroll processes, benefits and compliance. You'll make sure the fundamentals run brilliantly while continuously looking for ways to simplify, automate and improve them. Data is a big part of this role. We need someone who's genuinely at home in the numbers - happy getting into a complex spreadsheet, reconciling different data sources, spotting inconsistencies and using data to understand what's happening rather than simply reporting what it says. You'll also take significant ownership of our reward infrastructure, including quarterly pay reviews, salary benchmarking and banding, benefits and gender pay gap reporting. And increasingly, you'll help us answer a bigger question: what work should technology be doing for us? We're already exploring how AI and automation can remove repetitive work across People Operations. You don't need to arrive as an AI expert, but you do need to be curi