Product Manager with Customer expereince

Descripción del puesto

Job Description: Product Manager – Integrated Customer Experience (ICX) / CCaaS About the Role We are looking for a Product Manager – Integrated Customer Experience (ICX) to help define, deliver, and enhance customer and agent experiences across phone, chat, and contact center platforms. This role will focus on CCaaS solutions, with a strong emphasis on Amazon Connect, working closely with Business, IT, Engineering, and Operations teams in a fast-paced, enterprise environment. What You’ll Do • …