Referral and Advice Officer

Descripción del puesto

The Children’s Advice and Support Service (CASS) is the ‘front door’ for reporting concerns about children who need support and child protection. It is also a streamlined pathway for families who require Early Help support. CASS is recruiting a Referral and Advice Officer (RAO) to support this fast- paced front door service which receives 250 calls and 500 emails daily. This role is varied as RAOs staff the telephone service, process information requests and support the Social Work and Early He…