BigTime is rebuilding how customer success works. Not iterating on it — rebuilding it. The Relationship Manager is the commercial owner of a book of BigTime accounts. You carry a quota. You own NRR. You close expansion. You do not wait for renewals to surface risk. This role exists because the traditional CSM model — reactive, satisfaction-focused, measured on health scores — doesn't match how we're building this company. The RM is the primary owner of the customer relationship post-sale, accou…
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