Senior Analyst - Omnichannel Analytics

Descripción del puesto

Omnichannel involves engaging with customers via a combination of various communication channels and offering our customers the choice to consume relevant information using the channel most convenient to them, thus maximizing the customer experience. OneCRM program provides an optimized, omnichannel CRM platform common to Sanofi. It enables our customer-facing teams to benefit from a 360 view, a solid foundation to tailor customer interactions based on preferences. The core of the role is to be…