Senior Director, CX Strategy

Descripción del puesto

Job Description Location: Santa Clara, CA. On-site four days per week. This role is not available remotely or as a hybrid arrangement outside the Bay Area. ServiceNow measures itself in part on whether customers would recommend us. This role owns the strategy behind that answer. You will lead a small, senior team responsible for two things: how we measure customer sentiment, and how we understand the customer journey that produces it. NPS is the headline number, but the work underneath it is th…