Senior Engineer - Monitoring Tools, Event Monitoring

Descripción del puesto

Lucknow, Uttar Pradesh Job Summary The Command Center Monitoring L1 Analyst is responsible for providing round-the-clock monitoring and first-level operational support for IT infrastructure, applications, and services. The role focuses on real-time monitoring of alerts, events, and service queues, performing initial triage and basic troubleshooting using defined SOPs and runbooks, and raising or escalating incidents through the ITSM tool as per established processes. The analyst ensures timely …