Senior IT Technical Support Specialist (m/f/d)

Descripción del puesto

<p><strong><em>Location</em></strong><em>: </em><em>Come and join us in London!</em></p> <p><em>We are looking for an IT Technical Support Specialist to for our IT Service Desk in London to support our employees and the Autonomous Vehicle operation in London</em></p> <hr> <h2><strong>YOUR DAILY ADVENTURES WILL INCLUDE:</strong></h2> <ul> <li><strong>Be the Hero of Technical Support!</strong> Provide expert Level 1 & 2 support on-site and remotely, using diagnostic techniques and smart problem-solving to resolve complex issues across SaaS applications, OS environments, and hardware.</li> <li><strong>Power Up Automation!</strong> Advance our "infrastructure as code" strategy by designing and implementing automation workflows in JIRA, scripting, or low-code environments like Workato, Zapier, or Okta Workflows.</li> <li><strong>Make IT Effortless!</strong> Fine-tune self-service tools, manage identity and access lifecycles across platforms, and proactively implement IT solutions that save time and effort.</li> <li><strong>Keep Office Infrastructure Connected!</strong> Support and troubleshoot network connectivity (WAN/LAN/Wi-Fi, VPN, routing) and assist with essential on-site server asset maintenance to ensure seamless daily operations.</li> <li><strong>Be the Bridge Between IT & People!</strong> Work closely with teams across the company (such as HR and IT Solutions) to improve onboarding, IT services, and workflow automation, providing clear communication to technical and non-technical users alike.</li> <li><strong>Innovate & Drive Lifecycle Management!</strong> Identify process bottlenecks, optimize SaaS tools, and oversee hardware inventory lifecycles from acquisition to technica