Senior Manager, Customer Insights

Descripción del puesto

Senior Customer Insights Manager 🌍 Location: London, UK ⭐ Office Policy: 3 days a week in office Who We Are: Omaze is reinventing fundraising by giving people the chance to win once-in-a-lifetime prizes while raising millions for charities around the world. Since launching in the UK in 2020, we’ve become one of the fastest-growing companies in the country, raising over £150 million for charity and creating more than 40 new millionaires. More recently, we’ve successfully expanded into Germany, marking the next chapter in our international growth journey. As we continue to scale, we’re building a world-class team that will help us better understand our customers, make smarter decisions and maximise our impact across every market. If you’re excited by the opportunity to help shape the future of a fast growing international business with a powerful purpose, we’d love to hear from you. 🔑 About The Job We’re looking for an experienced, commercially minded Senior Customer Insights Manager to lead strategic research programmes that influence decisions across Marketing, Growth, Product and Strategy. As part of our Data, Analytics & Insights team, you’ll work closely with analysts and cross-functional partners to bring together customer research, behavioural insights and commercial data. You’ll turn this evidence into clear, compelling narratives that help teams make better, more customer-centred decisions. You’ll design and deliver high-impact qualitative and quantitative research across multiple markets. Your work will help us deepen our understanding of our customers, strengthen our brand, optimise our marketing, improve our products and identify new opportunities for growth. This is a highly strategic role for someone who enjoys solving complex commercial problems, challenging assumptions with evidence and turning insight into action. 🔧 What You’ll Be Doing Lead strategic research Lead end-to-end qualitative and quantitative research initiatives across multiple int