Service BDC - Lexus Of Serramonte

Descripción del puesto

Job Description The Service BDC / BDC Fixed Ops Agent is responsible for generating services appointments with customers that contact the dealership via the internet. They deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The role will be tra…