Amazon Extra Large (AMXL) is a single-threaded organization that owns the end-to-end customer experience for heavy and bulky products, from supply chain and fulfillment through transportation, last mile delivery, and post-purchase resolution. AMXL currently operates across North America, Europe, Japan, and is expanding into emerging markets. Within AMXL, the CX and Growth org is a centralized, worldwide team organized across five pillars designed to ensure that every customer who purchases a la…
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